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Are chatbots useful?

As AI and Machine Learning progresses in leaps and bounds, it is built more into our everyday lives. Chatbots have taken over customer service, and virtual assistants like Alexa and Google Home are more and more ubiquitous. But is this a good thing? Or is it simply disconnecting us from real people?
This page was last edited on Monday, 30 Mar 2020 at 18:43 UTC